Refund policy

We want you to be completely satisfied with your Jgame order.  You can return items within 21 days for a full refund as long as merchandise is unworn or unused with all labels and tags attached.  All shipping charges are non-refundable.  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jgamenyc.com. Please note that returns will need to be sent to the following address: 

Jgame LLC
4 East 27th Street
PO Box 20402
New York, New York
10001

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jgamenyc.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jgamenyc.com.